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Please feel free to contact us by email when you have any questions.
Our email: info@zelnolighting.com
Zelno Lighting offers free standard shipping within the United States.
Most standard lighting orders are processed within 3–7 business days before shipment. For large, handmade, or customized lighting pieces, production and preparation may take 7–14 business days.
After your order ships, delivery usually takes 2–4 weeks, depending on the destination, product size, and carrier schedule. A tracking number will be sent by email once your order has been shipped.
For more details, please visit our Shipping Policy.
We accept returns within 30 days of delivery.
Items must be unused, uninstalled, and returned in their original packaging with all parts and accessories included.
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos of the item and packaging. We will help arrange a replacement, repair, or refund.
For non-quality-related returns, customers are responsible for return shipping costs.
Refunds are issued to the original payment method after the returned item has been received and inspected.
For full details, please visit our Refund Policy.
If you have questions about shipping, returns, customization, or delivery time, please contact us through our Contact Page.
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