FAQs

1. What payment methods do you accept?

We accept major payment methods including Visa, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through trusted payment providers.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders.

3. How long does shipping take?

Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

Estimated Transit Time: Delivery typically takes 5–7 business days after shipment.
Total Delivery Time: Estimated total delivery time is 6–10 business days (processing + transit).

4. How can I track my order?

Once your order is shipped, we will provide a tracking number via email so you can monitor your shipment.

5. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but it can still be returned after delivery.

6. What is your return policy?

You may request a return or exchange within 30 days of delivery. Items must be unused, uninstalled, and returned in their original packaging.

7. What should I do if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, please contact us within 72 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.

8. Do you offer exchanges?

Yes, exchanges are available within 30 days of delivery, subject to product availability. Please contact us to initiate an exchange.

9. How can I contact customer service?

You can contact us via email at info@zelnolighting.com or by phone at +1 (743)250-7887. Our support team is available Monday to Friday, 8:30 AM – 6:00 PM.