FAQs

1. What payment methods do you accept?
We accept Visa, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

2. Do you offer free shipping?
Yes, we offer free shipping on all orders.

3. How long does shipping take?
Processing time is typically 1–3 business days. Delivery usually takes 5–7 business days after shipment. Estimated total delivery time is 6–10 business days.

4. How can I track my order?
Once your order ships, we will send a tracking number to your email.

5. Can I cancel my order?
Orders can be canceled before shipment. Once shipped, the order cannot be canceled but may be returned after delivery.

6. What is your return policy?
Returns and exchanges are accepted within 30 days of delivery. Items must be unused, uninstalled, and returned in their original packaging.

7. What should I do if I receive a damaged or incorrect item?
Please contact us within 72 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.

8. Do you offer exchanges?
Yes, exchanges are available within 30 days of delivery, subject to product availability.

9. How can I contact customer service?
You can contact us at info@zelnolighting.com or +1 213 829 5102. Our support team is available Monday to Friday, 8:30 AM – 6:00 PM.