At Zelnolighting, we are committed to providing a clear, reliable, and transparent shipping experience for our customers. Please review the details below regarding our shipping process.
1. Shipping Coverage
Primary Shipping Region: We currently offer shipping within the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).
Future Expansion: We are continuously working to expand our shipping destinations to better serve international customers.
2. Shipping Costs
Free Shipping: We offer free standard shipping on all orders within the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).
No Hidden Fees: The total amount displayed at checkout is the final price you will pay. No additional shipping charges will be applied after purchase.
3. Taxes & Duties
All prices are exclusive of applicable sales taxes, which will be calculated at checkout based on your shipping address.
For international shipments, import duties and taxes (if applicable) are the responsibility of the customer.
4. Order Processing Time
Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 10:00 PM (Pacific Standard Time) will begin processing on the same business day.
Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
5. Shipping & Delivery Time
Estimated Transit Time: Delivery typically takes 5–7 business days after shipment.
Total Delivery Time: Estimated total delivery time is 6–10 business days (processing + transit).
Delivery Days: Shipments are delivered Monday through Friday.
Important Notes:
Delivery times are estimates only and may vary due to factors beyond our control, such as weather conditions, carrier delays, or peak seasons.
6. Shipping Methods
Carriers: We work with reliable logistics providers such as DHL, FedEx, and UPS.
Secure Delivery: All orders are handled with care to ensure safe delivery.
Packaging: We aim to use protective and efficient packaging to minimize damage during transit.
7. Order Tracking
Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and carrier details.
Track Your Order: You can track your shipment via our tracking page: https://zelnolighting.com/pages/track-your-order
Need Help? If you have questions about your shipment, please contact our support team.
8. Lost, Delayed, or Damaged Shipments
If your package is lost, significantly delayed, or arrives damaged, please contact us within 72 hours of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.
9. Contact Information
Website: Zelnolighting
Company Name: Zelnolighting Inc.
Address: 5319 University Dr Ste 367, Irvine, CA 92612, United States
Email: info@zelnolighting.com
Phone: +1 213 829 5102
Phone Support: Monday to Friday, 8:30 AM – 6:00 PM (PST).
Email Support: We aim to respond to all email inquiries within 12-24 hours on business days.
Contact Page: https://zelnolighting.com/pages/contact
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