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30-day returns
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An elevated version of the bare bulb, our Utilitaire collection from Ian K. Fowler is both polished and spare, representing an industrial minimalist vision. The socket's precisely crafted diamond knurled texture, the striking filament bulb and the simple, clear glass shade offer restrained embellishment.
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We always check and pack all goods carefully before shipping. We are always responsible for our products during the warranty period and support customers after that time.
All lamps color size can be customized.For more information, please view our "customization".
Please feel free to contact us by email when you have any questions: info@zelnolighting.com
Shipping
Zelno Lighting offers free standard shipping within the United States.
Most standard lighting orders are processed within 3–7 business days before shipment. For large, handmade, or customized lighting pieces, production and preparation may take 7–14 business days.
After your order ships, delivery usually takes 2–4 weeks, depending on the destination, product size, and carrier schedule. A tracking number will be sent by email once your order has been shipped.
For more details, please visit our Shipping Policy.
Returns
We accept returns within 30 days of delivery.
Items must be unused, uninstalled, and returned in their original packaging with all parts and accessories included.
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos of the item and packaging. We will help arrange a replacement, repair, or refund.
For non-quality-related returns, customers are responsible for return shipping costs.
Refunds are issued to the original payment method after the returned item has been received and inspected.
For full details, please visit our Refund Policy.
Need Help?
If you have questions about shipping, returns, customization, or delivery time, please contact us through our Contact Page.
Standard lighting orders are usually processed within 3–7 business days. Large or made-to-order fixtures may require 1–2 weeks for preparation. Delivery for larger fixtures typically takes around 2–4 weeks after shipment.
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