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30-day returns
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*Note: Features a modular extension rod system with connectable segments and a 13'L cord for customized hanging heights. Due to the substantial weight of the 14" model (52 lbs.), please ensure your ceiling structure and outlet box are reinforced to safely support the fixture weight. Fully compatible with US junction boxes. Power type: Hardwire.
Shipping
Zelno Lighting offers free standard shipping within the United States.
Most standard lighting orders are processed within 3–7 business days before shipment. For large, handmade, or customized lighting pieces, production and preparation may take 7–14 business days.
After your order ships, delivery usually takes 2–4 weeks, depending on the destination, product size, and carrier schedule. A tracking number will be sent by email once your order has been shipped.
For more details, please visit our Shipping Policy.
Returns
We accept returns within 30 days of delivery.
Items must be unused, uninstalled, and returned in their original packaging with all parts and accessories included.
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with photos of the item and packaging. We will help arrange a replacement, repair, or refund.
For non-quality-related returns, customers are responsible for return shipping costs.
Refunds are issued to the original payment method after the returned item has been received and inspected.
For full details, please visit our Refund Policy.
Need Help?
If you have questions about shipping, returns, customization, or delivery time, please contact us through our Contact Page.
Standard lighting orders are usually processed within 3–7 business days. Large or made-to-order fixtures may require 1–2 weeks for preparation. Delivery for larger fixtures typically takes around 2–4 weeks after shipment.
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